Aerospace Features and Benefits

Enigma’s InService MRO and InService EPC applications allow aerospace manufacturers to quickly and cost-effectively deliver critical product support information to their customers.


Features

  • Automates the OEM processes around aggregating, integrating, managing, publishing and updating technical content (service and parts information) for customers and service reps
  • Open architecture enables integration with back-office applications such as order management, warranty, diagnostics, inventory and ERP systems
  • Streamlines customer parts ordering process for maintenance technicians and parts managers by integrating shopping carts, lists and e-commerce systems for automated procurement from the OEM
  • Administrator tools automatically update and distribute revisions to parts and service information
  • Supports multiple data types including tables, text, graphics and video and multiple authoring formats (XML, SGML, Word, PDF, etc.)
  • Provides complete service information delivered and filtered by tail number (serial number), product line, model and options/accessories
  • Illustrated parts catalog displays parts list and assembly diagrams/schematics together with detailed part cards, including cost, quantity, availability and logistics
  • Supports Web/online, DVD/offline, mobile/tablet and print distribution packages, with incremental updates of technical information
  • Enables simple or advanced searches according to free text, serial number, part number, description, product type, family and model
  • Provides service technicians with additional information such as maintenance notes, alternative parts and best practices
  • Bookmarks and history allow users to resume previous sessions including model, assembly and tail/serial number filtering

Benefits

  • Allows OEMs to improve support/delivery of aftermarket parts
  • Eliminates costs for outsourced catalog providers
  • Streamlines the creation and publication of parts catalogs and service manuals
  • Reduces printing and shipping costs by delivering directly to the web
  • Improves service and parts accuracy by providing all product content—parts, service, specs, bulletins, etc.— filtered according to serial number, VIN and/or configuration
  • Supports all service environments—web, wireless, paper and DVD, with incremental updates
  • Improves OEM responsiveness with on-demand revision schedule for all technical content
  • Accelerates the parts procurement process and reduces parts mis-orders
  • Improves compliance by ensuring maintenance technicians work with the most current information available

The Uptime Blog

"With Enigma's solution, we have complete control over our catalog production process, so we can issue updates on our schedule and without the substantial, recurring costs that come with an outsourced provider."

— Dave Lewis, Manager of Technical Publications for Aftermarket Technical Services, Goodrich

Featured Fact Sheet

Contact Us