Heavy Equipment Parts Catalog Benefits

InService EPC provides an in-house environment to publish, distribute and update service information such as parts catalogs, maintenance manuals, service bulletins, troubleshooting, training videos, product collateral, accessories, diagrams, schematics, etc.  Information from different databases and format sources is intelligently combined and delivered to dealer networks through the Web and/or DVD. For dealers this means that they can increase service technician productivity and they can more easily order parts from the OEM, allowing both dealer and OEM to increase revenue.

Enigma InService EPC offers the following benefits:

  • Ensures that technicians have accurate, updated service and parts information
  • Enables dealers/distributors to automate the parts ordering process
  • Increases efficiency of mechanics/field service technicians and parts managers
  • Reduces parts mis-orders, warranty claims and returns
  • Reduces OEM time and cost for customer and dealer support
  • Reduces the time and cost of publishing and distributing parts and service information
  • Allows OEMs to control updates and assure accuracy for all parts-related information
  • Eliminates the need for an outsourced catalog provider.

Enigma’s EPC software can be extended to integrate with key applications such as dealer management systems, enterprise resource planning (ERP), maintenance planning, order processing, diagnostic, warranty and parts inventory systems, menu pricing, software downloads, fault tracing and onboard diagnostics. For more information, contact us.

 

The Uptime Blog

Featured Fact Sheet

"Enigma was the best solution available with a comprehensive suite of functionality aimed at driving service and support efficiency and reinforcing the relationship we have with our dealers. Enigma delivers more than just an electronic parts catalog (EPC) or service manual. Enigma provides a complete aftermarket platform that will increase quality, productivity and profits in our aftermarket.”

— Rich Goldsbury, VP Marketing Services, Bobcat

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