Medical Equipment Field Service Benefits

Enigma InService EPC is an out-of-the-box electronic parts catalog application that enables OEMS to publish, distribute and update parts and service information, making it easier for medical equipment operators and field service engineers to perform repairs.

Enigma’s solution empowers OEMS to keep this work in-house, limiting outsourcing and consulting fees. InService EPC makes it easy to gather parts and service information from different databases and deliver it through the Web and/or DVD. Dynamic updates enable manufacturers to instantly revise information such as parts catalogs, maintenance manuals, service bulletins, troubleshooting, training videos, product collateral, accessories, diagrams, schematics, etc. Integration with parts ordering systems simplifies the parts ordering process and reduces parts mis-orders.

Enigma InService EPC offers the following benefits:

  • Increases field service productivity and efficiency
  • Automates and streamlines parts procurement
  • Reduces parts mis-orders, warranty claims and returns
  • Reduces OEM time and cost of customer support
  • Reduces the time and cost of publishing and distributing parts and service information
  • Allows OEMs to control updates and assure accuracy for all parts-related information
  • Eliminates recurring DVD shipments
  • Protects OEM intellectual property
  • Eliminates the need for an outsourced catalog provider

Enigma’s EPC software can be extended to integrate with key applications such as enterprise resource planning (ERP), maintenance planning, order processing, diagnostic, warranty and parts inventory systems, menu pricing, software downloads, fault tracing and onboard diagnostics. For more information, download the Enigma InService EPC Medical data sheet, or contact us.

 
 

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