Benefits for Oil and Gas Equipment Manufacturers and Operators

Enigma InService EPC is an electronic parts catalog application that enables OEMS to efficiently assemble, publish, distribute and update parts and service information, and makes it easy for oil and gas equipment operators and field service engineers to perform repairs.

Enigma’s solution keeps EPC production in-house, which allows OEMS to maintain control over intellectual property, improve customer service and reduce/eliminate outsourcing and consulting fees. InService EPC makes it easy to gather parts and service information from different databases and support Web, DVD and/or mobile environments. Dynamic updates enable manufacturers to instantly revise information such as parts catalogs, maintenance manuals, service bulletins, troubleshooting, training videos, product collateral, accessories, diagrams, schematics, etc. Integration with parts ordering systems simplifies the parts ordering process and reduces parts mis-orders.

By providing dynamic, up-to-date technical content at the point of need—in the field or in the service bay—InService EPC accelerates service execution, increases accuracy and reduces downtime.

InService EPC Benefits

  • Increases equipment uptime
  • Increases field service productivity and efficiency
  • Boosts first-time fix rates (FTFR)
  • Improves mean-time-to-repair (MTTR)
  • Extends mean-time-between-failure (MTBF)
  • Automates and streamlines parts procurement
  • Reduces parts mis-orders and inventory
  • Reduces customer support time and cost
  • Allows OEMs to control revisions and assure accuracy for all parts and service information
  • Eliminates recurring DVD shipments
  • Protects OEM intellectual property
  • Eliminates the delays and costs of outsourced catalog providers
  • Reduces the time and cost of creating, publishing and distributing parts and service catalogs

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