Simplifying Support of Complex Equipment;
Solutions for Parts and Service Information
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The Enigma Service Bulletin
July, 2011
In this Issue:
* Atitech Succeeds with Enigma Job Card Solution
* Enigma User Conference Offers Customer Insights and a Peek at the Future
* Aircraft IT Webinar: Enigma's Software Suite for Aviation Maintenance
* Service with Surgical Precision in the Medical Equipment Aftermarket
* Right to Repair---Common Cause or Conspiracy Theory?
* Webinar: Improving Field Service
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Atitech Succeeds with Enigma Job Card Solution
At the recent Airline and Aerospace Operations & MRO IT - EMEA conference Enigma co-presented the keynote case study, highlighting our project at Atitech. Massimo Criscuolo, Technical Documentation Manager at Atitech, explained their selection of the integrated Enigma-Rusada solution, summarizing it in one word: flexibility.
Read more
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Enigma User Conference Offers Customer Insights and a Peek at the Future
Enigma recently hosted our annual aviation user conference, which provided information about current and future product offerings, and discussions about customers' experiences and opportunities.
One particular highlight of the conference was a detailed case study by a prominent airline. This Enigma customer reduced the time required to process new maintenance revisions from six months to as little as three days, while simultaneously saving $500K in the first year.
Read more...
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Aircraft IT Webinar:
Enigma's Software Suite for Aviation Maintenance
Thursday, July 28
5:00am GMT or 3:00pm GMT
Log into this webinar sponsored by Aircraft IT to learn how Enigma technology enables airlines and MRO shops to dynamically integrate and deliver aircraft service and parts information to maintenance engineers, planners and technicians.
The demonstration will review Enigma's InService Job Card Generator, InService Revision Manager and InService MRO solutions.
Register here.
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Service with Surgical Precision in the Medical Equipment Aftermarket
Blumberg Advisory Group published a white paper that explores various challenges for improving service and compliance in the medical equipment aftermarket.
The paper recommends that manufacturers explore BPO as a way to reduce costs and improve efficiency of aftermarket services. Unfortunately, Blumberg’s analysis presents an incomplete picture of both the problem and the opportunity.
Read more...
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Right to Repair --- Common Cause or Conspiracy Theory?
In Massachusetts the legislature is debating a bill called Right to Repair (RTR). Basically, RTR says that automotive OEMs will not hinder the consumer’s ability to get their car fixed wherever they want.
The implication is that OEMs are obstructing independent repair facilities (IRFs) from getting the maintenance manuals, parts catalogs, diagnostic codes and equipment that are needed to fix your car. On the surface RTR sounds very reasonable, but something doesn’t feel right about how this bill is being “advertised.”
Read more ...
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Webinar: Improving Field Service
Thursday, August 25
2:00pm EDT
Join our upcoming webinar to learn how the Enigma InService EPC solution enables OEMs to
* Automatically update and deliver accurate parts and service information—improving field service and support
* Integrate with order management, warranty and logistics systems—increasing order accuracy and simplifying procurement
* Integrate with ERP, CRM and EAM systems—synchronizing engineering, customer/field support and parts departments
* Publish parts and service information in-house—decreasing the time and cost of technical publications.
Register here.