The Service Bulletin
May, 2010

The High Cost of Downtime

For companies that rely on complex, capital equipment to generate revenue, it's critical to keep that equipment up and running. And sometimes when equipment fails, the costs are much more than economic; A prime example of this truth is the explosion of the Deepwater Horizon oil rig, given the loss of human life, and the catastrophic environmental and economic costs resulting from the disaster.

Whether the disaster could have been prevented or not is for the experts to determine. But one thing is for sure; BP is facing some monstrous financial losses as a result. Even without the cleanup costs, BP is currently losing huge sums of money because the assets the rig was sent to find are literally floating away.

There is the opportunity cost, in terms of lost drilling time to find new oil deposits, assuming another rig can't be found to continue operations. And then there is the replacement cost, which will exceed the original cost of $350M. (It should be noted that BP didn't own Deepwater Horizon but was leasing it from Transocean.)

Read more thoughts on the cost of equipment downtime, on our blog: http://tinyurl.com/25jhbr7

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New Information on InService Revision Manager

To optimize maintenance and parts management processes, airlines and other capital equipment operators often customize maintenance manuals and parts catalogs. To automate the process of reviewing and integrating OEM updates, Enigma has created the Enigma 3C InService Revision Manager solution.

This application turns a labor-intensive task measured in weeks or months into an automated procedure often completed in hours or days. With support for XML/SGML (including built-in support for industry standard schemas), PDF and graphics/binary files, Revision Manager frees maintenance engineers from tedious document comparisons, allowing them to spend more time on value-add activities like assessing the impact of OEM changes and making necessary engineering decisions.

Click here to learn more and download the data sheet: http://www.enigma.com/solutions/inservice_revision_manager/default.cfm

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Enigma's Aviation User Conference

Enigma was pleased to host its 2010 Aviation User Conference to benefit our customers in the airline industry. This two-day event in Boston gathered clients and partners from around the world for an array of best practice sessions and product roadmap discussions, to help our customers achieve even greater maintenance and engineering benefits.

The conference sessions were interactive, giving our customers an opportunity to ask questions and provide feedback to Enigma executives, developers and technology partners.

Maintenance and engineering executives from some of the world’s leading airlines, including Korean Airlines, Japan Airlines and KLM Royal Dutch Airlines, attended the event. In addition, guest speakers from Enigma’s key aviation partners, Oracle and SAP, delivered presentations on integrating with corporate IT applications.

See the agenda here: http://www.enigma.com/user_conference/default.cfm

Following this successful conference, Enigma is already planning to make this an annual event and has launched a biannual Customer Advisory Board.


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Webinar: Reduce the Cost of Producing Your Electronic Parts Catalog
Wednesday, June 16
11:00-11:45am EDT

The Enigma InService Electronic Parts Catalog (EPC) enables OEMs to more easily and cost-efficiently create and distribute their parts catalogs, so dealers/parts managers/service technicians can find and order the latest parts, product and service information online or offline (DVD).

Tune in to this webinar to learn how InService EPC can help your company:

* Reduce catalog printing and shipping costs by delivering the catalog to the Web
* Leverage current enterprise infrastructure/ back-office systems
* Provide all product content - parts, service, specs, bulletins, collateral, etc. - and filter it according to serial number and/or configuration
* Distribute your catalog via the Web, paper, DVD and CD; incrementally update DVDs
* Synchronize OEM part web sites with local dealer sites (potentially eliminating DVDs)
* Maintain control over updates and accuracy for all your parts-related information.

Register here: http://www.enigma.com/resource_center/registration/default.cfm?webinar=44

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Enigma to Sponsor 2nd Annual SAP Airline Solution Summit

Enigma is proud to be a sponsor of the 2nd Annual SAP Airline Solution Summit, which will feature topics of interest to aviation professionals, including:

* Sustainability—How to address increasingly complex regulatory and compliance requirements
* Airline Analytics—How to achieve better analysis and reporting for improved insight
* M&E/Maintenance, repair, and overhaul (MRO)—How to achieve full integration yet simplify and improve the end-user experience.

When: June 16, 8:00am-6:00pm
Where: Hilton Anatole in Dallas, Texas

This one-day event includes informative breakout sessions and solution demonstrations that will help you discover the latest best practices associated with achieving a customer-focused profitability approach as well as innovative, streamlined maintenance practices.

There is no cost to attend the SAP Airline Solution Summit, but you must register in advance.

Register today: http://www28.sap.com/mk/get/AIRSUMT518R?SOURCEID=1


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