The Service Bulletin

November, 2011

 

Don't Wrestle with Incremental Catalog Updates

Manufacturers (OEMs) often struggle to manage and distribute their service and parts information updates; it can be a time-consuming, expensive process.

But OEMs don't need to wrestle with this problem, because the Enigma InService EPC solution (http://www.enigma.com/solutions/is_epc/), coupled with Enigma InService Revision Manager (http://www.enigma.com/solutions/inservice_revision_manager/) technology, makes it easy to assemble and publish incremental updates.

Find out how...

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Generating Revenue After the Warranty Expires

For many OEMs, their field service teams are focused on fixing products that are under warranty. But what happens when the warranty expires? Unfortunately, customers often switch to third parties to have machines repaired or parts replaced. Since post-warranty service agreements can cement customer relationships and lock in service and parts revenue, OEMs must figure out ways to keep these customers and get a bigger piece of the aftermarket pie.

Read more...

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Webinar: Overhaul Your Approach to Service and Parts

Thursday, December 15
2:00pm EDT
 
Register here.

Join our 30-minute webinar to learn how Enigma InService EPC makes it easy for you to

* Increase service technician/engineer productivity

* Improve diagnosis, repair and first time fix rates

* Improve customer support and brand perception

* Decrease parts mis-orders and logistics problems

* Reduce the time and cost of managing, distributing and updating parts and service 
documentation
 
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Enigma Offers 25% Registration Discount for Field Service Medical 2012

Visit Enigma in booth #2 at Field Service Medical 2012 to see our solutions
for optimizing field service operations and increasing technician productivity.

This conference offers many presentations on best practices for service and
support in the medical device industry.

When: January 23-25, 2012
Where: Sheraton San Diego Hotel and Marina, San Diego, California

To receive your complimentary 25% registration discount, contact us and reference "Field Service Medical."

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Debating S1000D at Aviation Week MRO IT

Last month’s Aviation Week MRO IT Conference featured a number of interesting and thought-provoking presentations, but the one that drew the greatest response from the audience and panelists was on the topic of S1000D. According to one speaker, to really improve the MRO IT environment—now and in the future—it is critical to separate the debate about S1000D into its component parts.

Read more...

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Korean Air Leverages Technical Content, Integrates MRO

At the most recent Airline and Aerospace Operations and MRO IT conference in Singapore, Korean Air presented their case study on leveraging solutions from Oracle and Enigma to facilitate the maintenance of its entire fleet of aircraft.

With Oracle Complex Maintenance, Repair and Overhaul (cMRO) and Enigma InService MRO and Job Card Generator (JCG), Korean Air is able to quickly incorporate OEM revisions and customer originated changes (COCs) into technical publications, create standardized job cards on the fly, and integrate its illustrated parts catalog with its inventory system.

Download the PowerPoint slides...

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Boeing and Airbus Compete With Everybody

Boeing and Airbus are fierce competitors; it’s a well-documented fact. What’s not well-documented is their competition with the rest of the aviation industry.

Their marketing messages make it sound like they can solve any airline problem and their sales teams make offers that the airlines "can’t refuse." Just remember, caveat emptor (buyer beware).
 
Read more...

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Applying Best Practices in Aviation Maintenance

How can airlines and MRO shops more easily manage OEM revisions, customer originated changes (COCs) and supplements?
 
Enigma InService MRO includes functionality to publish, index and integrate COCs, revisions and supplements into the service and parts content, so that maintenance engineers and technicians can leverage the most current service and parts information.

 Download the fact sheet...

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