Simplifying Support of Complex Equipment;
Solutions for Parts and Service Information
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The Service Bulletin
October, 2011
Ingredients of Successful Field Service
What are the IT ingredients of a successful field service operation? There are several types of solutions to choose from: parts logistics/optimization, inventory, predictive maintenance, scheduling, remote monitoring, GPS devices, etc.
Most field service IT solutions are like the bread slices of a sandwich; they handle the before and after (or top and bottom) aspects of repair, but they aren’t the meat of the field service sandwich.
Spare Yourself the Problem of Excess Parts Inventory
A recent blog post in Mass Transit magazine discusses a common problem for transportation agencies: they have millions of dollars of unused inventory sitting in warehouses.
The blog argues that the problem is directly related to the inability to accurately predict which parts will be needed and when. However, demand forecasting is not the cure for bloated, costly inventories.
Webinar: Improving Field Service
Thursday, October 27
2:00pm EDT
Register at http://tinyurl.com/6c5el2b
Join our 30-minute webinar to learn how Enigma InService EPC makes it easy for you to
* Increase service technician/engineer productivity
* Improve diagnosis, repair and first time fix rates
* Improve customer support and brand perception
* Decrease parts mis-orders and logistics problems
* Reduce the time and cost of managing, distributing and updating parts and service
documentation
Enigma to Exhibit at Field Service Medical 2012
Enigma will exhibit at Field Service Medical to demonstrate our solutions for optimizing field service operations and increasing technician productivity.
This conference offers myriad presentations on best practices for service and support in the medical device industry.
When: January 23-25, 2012
Where: Sheraton San Diego Hotel and Marina, San Diego, California
To receive a 25% registration discount compliments of Enigma, register with promotional code 20743XA806.
Insights from the MRO & Operations Conference in APAC: One Problem, Too Many Standards
Last week’s Aircraft Commerce Airline & Aerospace MRO & Operations IT Conference—APAC featured lively discussion on best practices, documentation standards and change management, among other topics.
There was more evidence that some OEM policies restrict the use of technical documentation. When airlines are forced to use proprietary OEM systems, it limits their IT choices and infringes on their ability to integrate information into ERP or M&E systems.
A New Equation for MRO: More Integration = Less Cost
A recent article from Aviation Week titled “Spend Less From Better MRO Planning” focuses on some of the challenges airlines face as they try to control maintenance costs. While the article starts by describing the cost implications of leased aircraft and engines, the real message is the opportunity to lower total aircraft costs through long-term maintenance planning.
"Freezing" Service and Parts Information
For the most part, airlines hate freezing weather. Airplanes need to be de-iced, runways get slippery, air traffic and ground movements slow down, and all the inherent dangers of flying seem to increase.
But being able to "freeze" aircraft maintenance documentation while an aircraft is undergoing maintenance is a good thing.
Read more...
Applying Best Practices in Aviation Maintenance
How can airlines and MRO shops more easily manage OEM revisions, customer originated changes (COCs) and supplements?
Enigma InService MRO includes functionality to publish, index and integrate COCs, revisions and supplements into the service and parts content, so that maintenance engineers and technicians can leverage the most current service and parts information.
To learn more, download the fact sheet