InService EPC Solution Features

Enigma InService EPC (Electronic Parts Catalog) is a web-native application that enables equipment manufacturers to easily publish and distribute accurate, up-to-date parts and service information for their dealer/distributor networks.

Features

  • Complete parts, sales and service information delivered by serial number, product line, model and options
  • Illustrated parts catalog displays a parts list and assembly illustration together with dynamic part information (pricing, location, availability)
  • Parts lists, alternative parts and assembly views that provide dealers and service technicians with the information they need
  • Part cards display detailed information regarding the selected part, such as price, cost, quantity in stock, quantity on order and warehouse location (BIN)
  • Shopping carts, lists and e-commerce integration to streamline and automate the parts ordering process
  • Choice of DVD, Web/online or print distribution packages, with incremental updates
  • Support for multiple data formats including tables, text, graphics and video
  • Administrator tools to generate and automatically distribute parts and service updates
  • Open architecture enables integration with back-office applications such as warranty, diagnostics, inventory and ERP systems
  • Search functionality that enables simple or advanced searches according to free text, serial number, part number, description, product type, family and model
  • On-the-fly creation and viewing of collaborative e-notes for maintenance and feedback
  • Bookmarks and history to save and recall the model, assembly and serial number filtering, and allow users to easily return to previously viewed parts catalogs or product information
  • Flexibility for on-line, off-line, and mobile environments
  • Complete support for foreign languages and currency

 

Download the InService EPC fact sheet.

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